Our Policies
Click on any of the links below to learn more:
What Does the Room Include?
All guest rooms include a comfortable 13.5" Custom Simmons Beautyrest Mattress, Fridge, Microwave, Coffee Maker, Flat Screen TV, Hair Dryer, Iron & Ironing Board, Starbucks® Coffee, Bath & Body Works amenities, and FREE WIFI.
How Many People Can a Room Accommodate?
Maximum occupancy per room:
King = 3 people
Double Queen = 4 people
What Are Your Debit Card/Cash Policies?
We are a cashless property. We gladly accept your use of a debit card or credit card for this transaction. If a debit card is used, your account will be debited at check-in for the projected total amount of room and tax. An additional deposit is required in accordance with the pet policy if a pet is present.
When you check out, upon satisfactory inspection of the room, the $500 deposit or a portion thereof will be returned to you. Anything taken or damaged during your stay will be charged to your credit card or deposit if paid by debit card. If paid by debit card, the funds will be credited to your debit card. However, depending on the processor and your bank’s procedures, it could take up to 10 days for the amount to be credited to your account.
What Are Your Registration Policies?
You must be 21 years old to check in. A valid, government-issued picture I.D. for each adult (18 and older) must be presented. Each occupant is equally responsible for payment of all rates, charges, costs, and fees associated with the room where the occupant is registered. All payments are non-refundable. Children age 17 and younger stay FREE in your room.
What Are Your Check-In/Check-Out Times?
Check-in starts at 3PM. Check-out time is 11AM and a Late Check-Out fee will be accessed if this time is exceeded.
What is Your Cancellation Policy?
A standard cancellation policy apply to most reservations, which means you must cancel 24 hours prior to your arrival, otherwise the first night rate quoted plus taxes will be charged to the credit card used to book the room.
What is Your Pet policy?
Alta Hotel welcomes domesticated pets (ie: Dogs and Cats, no reptiles or wild pets). An additional deposit is required in accordance with the pet policy if a pet is present in the room.
Maximum 2 pets per room permitted.
One-time non-refundable pet fees:
$150 per pet for 7+ nights of stay.
$75 for 4-6 night stays
$50 for 1-3 night stays
Cats are not allowed unless an extra $250.00 damage fee is held due to spraying/odor issues and the guest must understand we will charge extra if, upon inspection, the damages exceed that amount. A Weekly Stay Policy agreement and a Pet policy agreement will be presented for signing at the time of check-in.
What is Your Privacy Policy?
The Alta Hotel values your privacy. We want you to be confident in using this site to make your online reservations at our hotel. We are very much aware of your concerns about the privacy of your information, and we have no desire or intent to infringe on your privacy.
We will not provide your personal information to anyone else. When you provide your personal information such as name, address, email address, and telephone number, we will not give or sell this information to any outside company for any use. The information you provide will be kept confidential and will be used only to support your customer relationship with us.
We have appropriate security measures in place to protect against the loss, misuse, or alteration of information we have collected from you on our site. All of the information contained in this website, including the site design, graphics, and text are the copyrighted property of Alta Hotel. Any other trademarks, company names, product names, and/or logos set forth in this website are the property of their respective owners.
Phone
719-302-9235
Address
2886 S Circle Dr.
Colorado Springs, CO 80906
info@stayatalta.com